Job Title: Loan Processor
Reports To: Production Operations Manager
FLSA Status: Non-Exempt
Department: Processing
Division:

Summary: Responsible for reviewing, monitoring and processing loan applications by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

• Verifies all loan application documentation has been received to include:
  • All disclosures
  • All income documents required to qualify the borrower
  • All asset documents require for the real estate transaction
  • Credit report and all corresponding credit documents
  • Collateral documents, including purchase agreement, appraisal, inspections if required.
  • Title and insurance documents on the subject property
• Reviews opening email from compliance to ensure what has been ordered correctly and follows up on any additional items that may be required or could not be ordered at the tie the file was opened
• Provides opening email to the Loan Officer, the Loan Officer Assistant and the client to introduce themselves as a contact of the loan during the transaction with US Mortgage.
• Corrects income, asset and vital information on application docs that may have been not accurately disclosed at the time of application.
• Verification of employments not done through opening processing to be completed by processor, this may include income, assets and credit line items.
• Reviews and ensures income ratios, loan values, cash reserves and credit histories meet mortgage holder requirements.
• Documents all communication with applicants and internal personnel in a conversation log.
• Submits loans to underwriting, whether internal or external to Investor, as determined by Loan Officer.
• Communicates with the Loan Officer, Loan Officer Assistant (LOA), and or client with required items needed once the loan has been provided a decision by the Investor.
• Once all conditions are received either via 3rd party vendors, the LO, the LOA or the consumer loan will be sent back to Investor for review.
• Processor is also responsible to make sure that all loans are compliant, which includes, TILA-RESPA, ECOA and additional internal compliance guidelines.
• Insuring once loan is cleared to close by underwriting that all required items needed to ensure that closing and funding are obtained.

Skills:

Systems:

• Desktop Originator/Underwriter
• Ability to learn lender portals
• Loan Prospector
• Familiar with credit agencies
• Encompass
• VA Portal
• FHA Connection

Education/Experience:

Degree: High School Diploma or Equivalent. Prior loan processing or related experience required. Experience with Desktop Underwriter and Loan Prospector.

Job Title: Loan Officer Assistant (LOA)
Reports To: LOA Manager/Branch Manager
FLSA Status: Non-Exempt
Department: LOA
Division:

Summary: Responsible for providing administrative and clerical support to the Mortgage Loan Originator in a timely manner to complete client’s loan application process. The role is within a high-volume production team working to enhance the Mortgage Loan Originators productivity. Coordinates and communicates with the customers, Loan Officers, processing team, and underwriting to ensure the loan application process is smoothly completed with accurate documentation. This is performed by obtaining necessary documents such as asset and income statements, appraisals, home owner insurance, credit reports and title documents. In addition, manage closing dates and other ad-hoc task throughout the loan process. The LOA must have excellent oral and written communication skills.

Duties and Responsibilities include the following.

• Pipeline management; assuming multiple loans in a fast-paced work environment
• Communicate with applicants to obtain all pertinent information (not provided at loan application). This guides clients through the mortgage process ensuring important dates are met.
• Assist with obtaining condo information, Realtor contact information, Attorney fee sheets and insurance binders 
• Assist with ordering appraisals and title
• Perform credit and collateral risk analysis to ensure compliance with guidelines.
• After confirming the data, prepare pre-approval letters for customers and/or realtors.
• Assist with the structuring of loans and the calculation of income
• Running loans through various systems for credit and automated underwriting
• Reviewing asset statements, paystubs, tax returns and other documentation provided by borrowers for large deposits, accuracy and to ensure that the documentation is complete 
• Draft letter of explanations for the underwriter
• Communicate with processors one all conditions have been met to review loan application and conditions submitted to underwriting
• Prepare preliminary figures for closing disclosures and send to customers with finalized fees prior to final approval
• Track to confirm receipt of Closing Disclosure delivery to borrower
• Work with manager for any rush requests
• Licensed Loan Officer Assistants may speak in pricing questions as well as structuring loans
• Other duties as assigned

Skills:

• Bilingual: English and Spanish
• Encompass 360 Required
• Oral/Written Communication Skills
• Customer Service
• General knowledge of loan products and process
• Organizational skills
• Project Management
• Time Management
• Must be able to multi-task
• Must have strong problem solving and critical thinking skills
• Must show strong initiative
• Good organizational skills, along with substantial knowledge of guidelines and procedures for all types of mortgage loans offered by the bank, are critical.
• Interpersonal skills are critical as this position is customer and Realtor focused and works with other staff within the department.
• This position requires excellent communication skills, as incumbent will have face to face and phone interaction with customers and referral sources, so must be able to communicate with these individuals with respect, courtesy, and appreciation for doing business with the bank

Education/Experience:

Degree: High School Diploma or Equivalent. NMLS Active license is encouraged.

Job Title: Underwriter
Reports To: VP of Credit Risk
FLSA Status: Non-Exempt
Department: Underwriting
Division:

Summary: Responsible for reviewing each mortgage file for an applicant’s work history, credit history, and all liabilities and assets contained on a mortgage loan application, along with any other information required for loan approval.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Complete thorough analysis of mortgage loan files to determine compliance with agency, company and investor guidelines to ensure saleability of closed loans
2. Review resubmitted files and documents
3. Decide to approve or deny client’s mortgage loans according to relevant information being provided at their loan applications.
4. Verify employment along with income information, provide reviews on credit history and compute the borrower’s assets and collaterals.
5. Document the relevant reasons for the approval or disapproval of loans and add the following documentation into its loan file.
6. Make and issue independent compliant loan decisions
7. Maintain company service level and turn-time standards
8. Respond to audits and post-closing issues in a timely manner
9. Maintain working knowledge of agency and investor guidelines and policies
10. Mentor processing staff on underwriting deficiencies and calculation errors
11. Performs other related duties as assigned.

Skills:

• Knowledge of economics
• Knowledge of law
• Knowledge of accounting
• Knowledge of government
• Math and critical thinking skills
• Ability to use accounting
• Financial analysis
• Document management
• Content workflow software programs

Education/Experience:

Degree: High School Diploma or Equivalent. 3-5 years prior underwriting experience required.

Job Title: Post-Closing Specialist
Reports To: Post-Closing/Shipping Manager
FLSA Status: Non-Exempt
Department: Post-Closing
Division:

Summary: The Post-Closing Specialist, under the supervision and direction of the Post-Closing Manager is responsible for all receiving and trailing of final documents, verifying accuracy of data and delivery of final documents to document custodians / investors as required in a timely manner to meet US Mortgage and investor requirements. This individual will also review all original collateral for completion and accuracy, endorse and ship them to our warehouse banks. Additionally, this person will assist with any shipping overflow. Those responsibilities include shipping closed loan packages to the end investor within specified timeframes for quick purchase. This position has the potential for covering minor activities within the Post-Closing and Insuring departments as well.

THIS POSITION IS NOT REMOTE. THIS PERSON MUST REPORT TO CORPORATE.  

Duties and Responsibilities include the following. Other duties may be assigned.

• Review trailing documents (i.e., recorded mortgage, final title policy, POA, etc.) for completeness and accuracy.
• Track documents and generate reports as required to verify that missing documents and corrections are obtained in a timely manner according to investor requirements.
• Compare US Mortgage reports with investor created reports to ensure investor has logged in received loan properly to remove from outstanding document lists.
• Deliver documents to document custodians/investors within established timelines and according to US Mortgage and investor requirements.
• Must receive and track original notes to ship to the warehouse lines and investors.
• Responsible for auditing and having corrected original collateral prior to warehouse delivery.
• Receives loan documents after loan closing and provides follow-up for missing or delayed packages or documents.
• Reviews/Scrubs closed loan packages prior to loan delivery.
• Index images after funding for Shipping package and company records.
• Delivering closed loan packages and full submission package to the specified investors within company time frames pending on delegation.
• Executes submission forms to attach to loan files and ensures their accuracy depending on loan delegation.
• Other assigned tasks or responsibilities that may not be delineated above.

Skills:

• Critical thinking and problem-solving skills
• Planning and organizing
• Decision-making
• Communication skills
• Persuasiveness
• Influencing and leading
• Delegation
• Teamwork
• Negotiation
• Conflict management
• Adaptability
• Stress tolerance

Education/Experience:

Degree: High School Diploma or Equivalent. Encompass experience preferred.

Job Title: Closing Coordinator
Reports To: Closing Manager
FLSA Status: Non-Exempt
Department:
Division:

Summary: Validates fees and insures compliant disclosure through the loan process

Duties and Responsibilities include the following.

• Validates and ensures fees entered by loan officer are accurate
• Prepares and distributes initial closing disclosure to ensure that loan applicants receive complete and accurate disclosure in compliance with Federal and State regulations
• Monitors and tracks the pipeline of loans to ensure timeliness and accuracy of documents.
• Assist closers with re-disclosures for change of circumstances.
• Other assigned tasks or responsibilities that may not be delineated above.

Skills:

• Critical thinking and problem solving skills
• Planning and organizing
• Decision-making
• Communication skills
• Stress tolerance
• Delegation
• Team work
• Negotiation
• Conflict management
• Adaptability

Education/Experience:

Degree: High School Diploma or Equivalent.

Job Title: Processor Team Lead
Reports To: Production Operations Manager
FLSA Status: Non-Exempt
Department:
Division:

Summary: Under the direction of the assigned supervisor/manager, the Mortgage Processing Team Lead will assist the Mortgage Processors with daily activities, inquiries and challenges. Additionally, the incumbent will serve as a resource to both lending associates and mortgage processors during the mortgage loan process. The Mortgage Processing Team Lead will also provide leadership in the department as designated by the supervisor/manager.

Duties and Responsibilities include the following.

• Back up to Production Manager when out of the office/meetings
• Train and mentor new employees
• Manager a pipeline of 8-10 loans a month
• Spot check files on loans with new processors
• Moving files/assigning files in pipeline
• Assist supervisor/manager with monitoring closing dates to be sure that these dates are met by the processing associates.
• Communicating with underwriting on behalf of processing on conditions clarification
• Assisting with property searches
• Property Searches due to disclosed/undisclosed property
• Working with new processors on correspondent/broker submission
• Updating files depending on the current status for LO/LOA/processor based on product change/terms, etc.
• Work with Production Manager on rush requests
• Perform other related duties as assigned and required

Skills:

• Team lead or management skills (recommended)
• Encompass 360 Required
• Oral/Written Communication Skills
• General knowledge of loan products and process
• Organizational skills
• Project and Time Management
• Must be able to multi-task
• Must have strong problem solving and critical thinking skills
• Must show strong initiative
• Interpersonal skills are critical as this position is customer and Realtor focused and works with other staff within the department.

Education/Experience:

Degree: High School Diploma or Equivalent.

Job Title: Post-Closing Shipper
Reports To: Post-Closing/Shipping Manager
FLSA Status: Non-Exempt
Department:
Division:

Summary: Responsible for shipping closed loan packages to the end investor within specified timeframes for quick purchase.

THIS POSITION IS NOT REMOTE. THIS PERSON MUST REPORT TO OUR CORPORATE HEADQUARTERS IN BOCA RATON, FLORIDA.

Duties and Responsibilities include the following.

• Receives loan documents after loan closing and provides follow-up for missing or delayed packages or documents.
• Reviews/Scrubs closed loan packages prior to loan delivery.
• Index images after funding for Shipping package and company records.
• Delivering closed loan packages and full submission package to the specified investors within company time frames pending on delegation.
• Executes submission forms to attach to loan files and ensures their accuracy depending on loan delegation.
• Other assigned tasks or responsibilities that may not be delineated above.

Skills:

• Critical thinking and problem-solving skills
• Planning and organizing
• Decision-making
• Communication skills
• Persuasiveness
• Influencing and leading
• Delegation
• Teamwork
• Negotiation
• Conflict management
• Adaptability
• Stress tolerance

Education/Experience:

Degree: Degree: High School Diploma or Equivalent. Encompass experience preferred.

Job Title: LOA Manager
Reports To: VP of Operations
FLSA Status: Exempt
Department:
Division:

Summary: Manage the LOA team and provide effective guidance. Responsible for supervising, managing and motivating team members on a daily basis.

Duties and Responsibilities include the following.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
• Maintains staff by recruiting, selecting, orienting, and training employees
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment
• Develop a strategy the team will use to reach its goal
• Communicate clear instructions to team members
• Listen to team members' feedback and resolve any issues or conflicts
• Responsible for ongoing coaching and development of staff and timely performance management feedback
• Review and approve timecards and PTO in payroll system
• Calculate and submit monthly bonus forms for each team member timely.
• Performs other related duties as assigned.

Skills:

• Critical thinking and problem-solving skills
• Planning and organizing
• Decision-making
• Communication skills
• Persuasiveness
• Influencing and leading
• Delegation
• Team work
• Negotiation
• Conflict management
• Adaptability
• Stress tolerance

Education/Experience:

Degree: High School Diploma or Equivalent. At least 3 years of experience in residential mortgage services.